Website Terms and Conditions

Important legal information

‘’ is a website operated by CCL Logistics Ltd (CCL, “this website” or ‘We’).  Further information about CCL Logistics Ltd can be found at

By using our website “” or “”, including and ACE functionality you consent to the following terms and conditions of use.

Security and privacy

We take the security and privacy of our systems and our customers data very seriously. We constantly review our systems and data to ensure the best possible service to our customers.

By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website’s Privacy Policy and the Conditions of Carriage for sending your shipments.

Exclusions and limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, CCL and any third party connected to us exclude:

(a) all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and

(b) all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss) and indirect, consequential and incidental damages.

This does not however exclude liability for death or personal injury caused by our negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

Content changes and accuracy of information

CCL may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

Some information on this website is taken from external sources. We do not necessarily share the opinions expressed or endorse the material appearing in external content published on this website.

Trademark and copyright notices

ParcelsPlease, Parcels Please,,,,, CCL, myCCL and the associated logos and URLs are trademarks of CCL Logistics Ltd in the United Kingdom.

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this website are the copyright of CCL Logistics Ltd.


Nothing on this website constitutes an offer by ccl to sell any goods or services. Subject to the conditions of carriage of the relevant service, no contract will be formed until your order or application has been acknowledged and accepted by Contracts for the supply of services formed through our website or as a result of visits made by you are governed by our conditions of carriage.

Access to myCCL is granted on a subscription basis and may only be cancelled with 30 days written notice.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other parties’ websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us. We are not the publisher of such opinions or material.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or are in relation to shipping from the UK Mainland which may exclude the Scottish Highlands and Northern Ireland.


Although we use reasonable endeavours to ensure that any software made available on this website is suitable for downloading, installation and use by third parties, all such software is provided “as is” without any warranty. Specifically, and without limitation, we do not warrant that any such software is virus free, without defects, compatible with other software or operating systems or suitable for any specific purpose. We accept no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use.

This does not however exclude liability for death or personal injury caused by our negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

Service Charges for Telephone Booking

Where a service is fully bookable online, there will be a £5.50 processing fee administered by CCL/ParcelsPlease for the manual processing of the booking and payment. This charge only applies to services that are fully bookable online.


These terms and conditions are governed by the laws of Scotland. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the Scottish courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.

CCL Logistics Ltd is a company registered in Scotland, number SC199192, registered office CCL House, Burnside Place, Troon, Ayrshire, KA10 6LZ.  Tel: 01292 310510