Privacy Policy

1. About

This privacy policy sets out how Consolidated Carriers Ltd (trading under ParcelsPlease.co.uk and ParcelsPlease.com) uses any personal information that you give us when you use our websites. CCL, ParcelsPlease.com and ParcelsPlease.co.uk are trading names of Consolidated Carriers Ltd.

We know that your privacy is very important to you, so we make it our business for it to be just as important.

We may change this policy from time to time, so please check it regularly for any alterations.

We aim to be as clear as possible about how and why we use personal information gathered about you on this website. If your questions are not fully answered by the information below, please contact us – we’re here to help.

 2. Why do we collect personal information about you?

  • To provide you with our online services which are detailed on our website.
  • To provide and/or enhance the services we offer to you.
  • To keep you informed of new products and/or services that we are offering and think you may find of value.

3. How do we collect personal information about you?

We collect information from you in three ways:

  • Directly from you. We will ask you for collection and delivery details which may include personal information about you.
  • From third parties. We may ask for information about you from third parties, for example when we get authorisation for a payment you make using a credit or debit card.
  • From what you do on our site. This can show us, for example, which products you use most and least. We may use this information to personalise the site to better meet your needs.

4. Cookies

This section will outline the use of cookies on the ParcelsPlease website. We aim to make the experience of using our website as easy and useful as possible. Delivering services over the internet can involve placing small amounts of information on your computer, mobile phone or device – this is done via small files called cookies.

Cookies cannot be used to identify you personally but are sometimes stored on your browser and your system. The cookies which are used help us improve the service we offer online and allows us to tailor the information provided to you – this will in turn improve the service and experience you receive from ParcelsPlease.

For further information on cookies, please visit: http://www.microsoft.com/info/cookies.mspx.

4.1 Controlling and Deleting Cookies

ParcelsPlease will not use cookies to collect personally identifiable information about you. Should you however wish to restrict the use of cookies on this or any other website, you can disable cookies in your web browser settings.

Further information:

  • The ‘help’ function in your browser should tell you how to do this.
  • Visit www.allaboutcookies.org for general information about cookies or how to delete cookies from your computer.

Restricting cookies on the ParcelsPlease website and other websites, can restrict the functionality available to you.

4.2 How ParcelsPlease uses cookies

ParcelsPlease makes use of cookies in order to improve the user experience on the website. These third party cookies monitor how visitors use our website so that we can continually improve the service we provide. Such cookies are generally used to identify general visitor information and are not used to store/provide personal information.

4.3 Cookies set for web analytics

ParcelsPlease uses third party services to gather data on how our customers interact with and use our website – this is done using cookies embedded on our website. Such cookies are used for information such as the number of views each web page has received and the links which are used most frequently.

These cookies are used to identify general visitor behaviour and do not establish personal information of any kind.

4.3.1 Google Analytics

Cookies Used
Service Cookie Name Expiry
Google Analytics _utmb

_utma

_utmz

_utmc

30 minutes

2 years

6 months

Not set

Google Analytics is a service provided by Google Inc. and sets a cookie in order to evaluate a visitor’s use of the ParcelsPlease website.

Google store information collected by the cookie on a server in the USA. If required to do so by law, Google may transfer this information to third parties. Google does not associate your IP address with any other data held by Google. Google Analytics uses cookies to define user sessions, and to provide a number of reporting features. These cookies are set or updated only to collect the data required for such reports, and are first-party cookies.

For further information on how Google use cookies to store information and how you can opt out, please visit: http://www.google.com/intl/en/policies/privacy/.

4.3.2 Add This

Cookies Used
Service Cookie Name Expiry
Add This xtc

uid

uit

psc

loc

dt

di

2 years

2 years

24 hours

2 years

3 months

1 month

2 years

AddThis is a social sharing service provided by Clearspring Technologies Inc. and sets cookies in order to track a visitor’s use of the ParcelsPlease AddThis function.

AddThis stores information collected by the cookie on a server in the USA. If required to do so by law, AddThis may transfer this information to third parties.

For further information on how AddThis uses cookies to store information and how you can opt out, please visit: http://www.addthis.com/privacy.

5. Who sees your personal information?

The personal information we collect through our website will be used within Consolidated Carriers Ltd.

Sometimes we’ll share your information with carefully selected third parties outside of Consolidated Carriers Ltd. We may do this for the following reasons:

  • To provide you with a service. Some of our services are provided in conjunction with our business partners. For example, when your payment card details are processed through our third party payment gateway and we need to disclose your personal information to them to provide you with the services.
  • To protect Consolidated Carriers Ltd. or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person’s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
  • We will only deal with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.

6. How long do we keep your information?

How long we keep your information collected through our website depends on the context in which you provided it. In particular:

  • We will keep the information that is necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service.
  • We will keep records of any transactions you enter into on this website for up to two years. This is so that we can respond to any complaints or disputes that arise in that period.
  • We will keep other information about you if it is necessary for us to do so to comply with the law.

7. Keeping your personal information secure

We know that your privacy is very important to you and that you take the security of your personal information seriously.

We’ve implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your personal information:

  • Access to our online services is protected by something called SSL 128 bit session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128- bit encryption is the strongest encryption currently used commercially. However, unless your Internet browser supports 128-bit encryption you will not be able to take advantage of this level of security.
  • Off-line, your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task.
  • The computers on which we store your information are kept in a secure environment.
  • We do not store payment card details from this website – instead we use an external payment gateway to process your payments.
  • We will take all reasonable steps to protect your personal information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.

8. How you can help keep your personal information secure

As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your personal information safe – not just on our website, but whenever you provide information online.

Here are some simple ways you can improve the security of your information:

1. Use a secure browser

Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently available. Be aware that not all browser versions support it.

2. How we use cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website. Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you ‘manually’ delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser. If your browser is set up to reject application session cookies, some applications on our website will not work. Because the Site cookie may contain or refer to some of your personal information we recommend you do not use our website from a publicly available computer.

3. Links to other sites

This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we’re not responsible for their privacy practices or, site content, or the services they offer.

4. Telephone calls

We may record your call if you call any of the telephone numbers quoted on this website. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.