Contact Us


When you contact us, you’ll receive a friendly, personal service at all times. If you would like to get in touch with us for any reason, we have several contact options available – you can send us an email or you can speak to our customer service team.

Questions & Answers

If you have questions regarding any of our delivery services, please read through our Questions and Answers – you might find that other customers have had the same questions as you.

Email us

For enquiries regarding booked collections, log in and account information, failed collections or deliveries and loss claims, please email us: We aim to answer all enquiries as quickly as possible during normal working hours.

When can I call?

Our Customer Service Team are on hand to assist with any questions you may have regarding your shipments and our service. Please choose the relevant option on our phone menu in order to reach the correct department.

Call us on 01292 310 410

(Mon – Fri 8am-6pm, Sat 8am-12pm)

You can also track your parcels at any time in your ParcelsPlease account or by using the tracking box on the homepage of the website.

Telephone Bookings

In order to keep our prices so low, we encourage customers to use the ParcelsPlease website to obtain quotations and to process their bookings.

Our helpful customer team are also delighted to take bookings over the telephone if you are unable to use the website: please note that a £5.50+vat processing fee will apply to these orders. This charge only applies to services which are fully bookable online.

ParcelsPlease is a trading name of:

CCL E-Biz Ltd, a CCL Company
CCL House
Burnside Place
KA10 6LZ